• This email address is being protected from spambots. You need JavaScript enabled to view it.

Why choose an e-learning course?

e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage.
What makes us different is that our e-learning uses:

  • Interactive exercises/gaming
  • Media-rich content
  • Interactive 3D scenarios
  • Content provided by market leading experts
  • Relevant photography and illustrations
  • Multi-generational content and style
  • And much more

Available Courses

Level 1 Food Safety

What does it cover?

The course content has been written by leading experts in the field of food safety and learners will cover the following topics:

  • Introduction to food safety
  • Microbiological hazards
  • Food Poisoning and its control
  • Contamination hazards and controls
  • Safe handling and the storage of food
  • Personal hygiene
  • Food pests and pest control
  • Cleaning and disinfection

Level 2 Food Safety

What does it cover?

The course content has been written by leading experts in the field of food safety and learners will cover the following topics:

  • Introduction to food safety
  • Microbiological hazards
  • Food poisoning and its control
  • Contamination hazards and controls
  • HACCP from delivery to service
  • Personal hygiene
  • Food premises and equipment
  • Food pests and pest control
  • Cleaning and disinfection
  • Food safety enforcement

Level 2 Food Safety Manufactruring

What does it cover?

The course content has been written by leading experts in the field of food safety with reference to manufacturing and learners will cover the following topics:

  • Introduction to food safety
  • Microbiological hazards
  • Food poisoning and its control
  • Contamination hazards and controls
  • HACCP from delivery to service
  • Personal hygiene
  • Food premises and equipment
  • Food pests and pest control
  • Cleaning and disinfection
  • Food safety enforcement

Level 3 Food Safety

What does it cover?

The course content has been written by leading experts in the field of food safety and learners will cover the following topics:

Food Safety

  • Contamination hazards
  • Multiplication and survival hazards
  • Food spoilage and food-borne illness
  • Control measures
  • People, premises and equipment
  • Cleaning and disinfection
  • From purchase to service

Management

  • Your role as a manager/supervisor
  • Legal requirements
  • Training requirements
  • Effective training
  • Delegation and motivation

HACCP

  • HACCP and food safety
  • Implementing HACCP
  • Conducting a hazard analysis
  • From CCPs to corrective actions
  • Verification and documentation

Manual Handling

What does it cover?

The course content has been written by leading experts in the field of manual handling and learners will cover the following topics:

  • The definition of manual handling
  • The LITE stairway to safety
  • Safe lifting techniques
  • Correcting lifting techniques
  • Lifting with more than one person
  • Examples of manual handling

Level 1 Health & Safety

What does it cover?

The course content has been written by leading experts in the field of manual handling and learners will cover the following topics:

  • Accidents including slips, trips and falls
  • Workplace health, safety and welfare
  • Work equipment
  • Fire
  • First aid
  • Manual handling
  • Hazardous substances (COSHH)

Level 2 Health & Safety

What does it cover?

The course content has been written by leading experts in the field of health and safety and learners will cover the following topics:

  • Accidents including, slips, trips and falls
  • Legal responsibilities
  • Risk assessment
  • Workplace health, safety and welfare
  • Work equipment
  • Fire
  • First aid
  • Manual handling
  • Hazardous substances (COSHH)

Level 3 Health & Safety

What does it cover?

The course content has been written by leading experts in the field of health and safety and learners will cover the following topics:

  • Introduction to health and safety
  • Accidents, injuries and work-related health
  • Legal aspects of health and safety
  • Risk assessment
  • Hazardous substances (COSHH)
  • The workplace • Manual handling
  • Using equipment safely
  • Fire safety
  • Ergonomics, manual handling and display screen equipment
  • Measuring and monitoring performance
  • The role of line managers and supervisors

Level 2 Fire Safety

What does it cover?

The course content has been written by leading experts in the field of fire safety and learners will cover the following topics:

  • Introduction to fire safety
  • Fire safety legislation
  • The characteristics of fire
  • Assessing and managing risk

Understanding Stewarding at Spectator Events

What does it cover?

The content of this course perfectly matches the knowledge components syllabus of the HABC Level 2 Award in Understanding Stewarding at Spectator Events (QCF/RQF). These are:

  • Prepare for spectator events
  • Control the entry, exit and movement of people at spectator events
  • Monitoring spectators and deal with crowd problems
  • Dealing with accidents and emergencies

(This is a pre-learning course with no qualification but provides learners with the knowledge they need to go on to achieve the Level 2 Award in Understanding Stewarding at Spectator Events).

Care Certificate

What does it cover?

The course content has been written by leading experts in the field of health and safety and learners will cover the following 15 standards:

  • Understand your role
  • Your personal development
  • Duty of care
  • Equality and diversity
  • Work in a person-centred way
  • Communication
  • Privacy and dignity
  • Fluids and nutrition
  • Mental health, dementia and learning disability
  • Safeguarding adults
  • Safeguarding children
  • Basic life support
  • Health and safety
  • Handling information
  • Infection prevention and control

(This is a pre-learning course with no qualification but provides learners with the knowledge they need to go on to achieve the Care Certificate).

Level 3 Emergency First Aid at Work

What does it cover?

The course content has been written by leading experts in the field of first aid and learners will cover the following topics:

  • Understanding the role and responsibilities of a first-aider
  • Assessing an incident
  • Managing an unresponsive casualty
  • Recognising and assisting a choke casualty
  • Managing a casualty – external bleeding and shock
  • Managing a casualty – minor injury

This is a Blended Training course and students will require practical training and assessment as well as the e-learning modules.

Level 3 First Aid at Work

What does it cover?

The course content has been written by leading experts in the field of first aid and learners will cover the following topics:

  • Understanding the role and responsibilities of a first-aider
  • Assessing an incident
  • Managing an unresponsive casualty
  • Recognising and assisting a choke casualty
  • Managing a casualty – external bleeding and shock
  • Managing a casualty – minor injury
  • Conducting a secondary survey
  • Administering first aid to a casualty with injuries to their bones
  • Administering first aid to a casualty with head and spinal injuries
  • Administering first aid to a casualty with suspected chest injuries
  • Administering first aid to a casualty with burns or eye injuries
  • Administering first aid to a casualty with sudden poisoning or anaphylaxis
  • Administering first aid to a casualty with a major illness

This is a Blended Training course and students will require practical training and assessment as well as the e-learning modules.

Anaphylaxis and Auto-injector Short Course

Anaphylaxis is an extreme and potentially life-threatening allergic reaction, which results in rapid chemical changes in the body.  In the UK it is estimated that almost 20% of the population is affected by at least one allergic disorder.

Auto-injectors offer fast-acting relief to somebody suffering an anaphylactic reaction.  The successful administration of a device can prevent serious consequences and provide enough time for emergency services to attend and treat the sufferer.

The Course

This Anaphylaxis and Auto-injector Short Course is designed to help you understand the risks of a severe allergic reaction and how to administer emergency treatment.

 Areas covered: 

  • Reactions to allergens
  • Anaphylaxis
  • An employee’s responsibility
  • Adrenaline autoinjectors
  • Common traits

 Who Is It Aimed At?

Any employee or manager working in an environment where an understanding of anaphylaxis and auto-injectors would be beneficial.  This course can be used as a stand-alone module or included in an induction programme.

Duration 

20 to 40 minutes. 

How It Works 

E-learning is available to use on multiple platforms such as tablets, PCs and laptops.  All you need is an internet connection.  Learners simply log on to the Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.

Learners are assessed at the end of the course by multiple-choice questions.

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Communication

Effective communication in the workplace is integral to a company’s culture and business success. 

Good communication can mitigate conflict and improve engagement among employees.  It can also create better relationships, both internally and with customers, that result in a more talented, productive workforce.

The Course  

This Short Course in Communication is designed to help your organisation understand the importance of good communication. 

Areas Covered: 

  • The communication cycle
  • Communication in different contexts
  • Types of communication
  • Barriers to communication
  • Inclusive communication
  • Overcoming barriers to communication
  • Effective communication in the workplace
  • Consequences of ineffective communication 

Who Is It Aimed At?  

This course is ideal for all levels of employee within a business and as part of the induction process for new employees.  The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace. 

Typical Duration 

20 - 40 minutes. 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Display Screen Equipment (DSE) Short Course

Every day hundreds of thousands of us spend multiple hours using display screen equipment (DSE), a computer at work, a laptop or tablet at home, with little regard for the health problems it may cause us.  From postural issues to eye strain, repetitive strain injury to headaches - if you’re using display screen equipment regularly you may suffer from one or more of these conditions. 

The Course 

This Display Screen Equipment (DSE) Short Course is designed to ensure that users of DSE set up their work stations effectively and ergonomically, avoiding the health risks associated with their use.   Learners undertaking this course will learn what DSE is, the health risks associated with its use, how to use DSE appropriately and the importance of correct posture and regular breaks.  

Areas Covered: 

  • What is DSE?
  • DSE health risks
  • Workstation design
  • Correct working position for DSE
  • Portable equipment
  • Identifying risks and safe working practices
  • Eye tests and eyewear
  • Assessing DSE 

Who Is It Aimed At?  

Any employee or manager who works with display screen equipment, such as display screens, laptops, touchscreens and other similar devices.  This course can be used as a stand-alone module or included in an induction programme.  It may also be useful as part of the on-programme phase of the new apprenticeship standards, helping apprentices integrate into the workforce effectively and efficiently. 

Duration 

20 to 40 minutes. 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Equality and Diversity

For an organisation to thrive, it must strive to create an environment with equality of opportunity for all, and that celebrates the differences that make us unique.  Equality and diversity concerns avoiding discrimination and ensuring that there is equal opportunity for all stakeholders, which in turn leads to a positive company culture and better staff engagement levels.   

The Course  

This Short Course in Equality & Diversity is designed to help your organisation understand the importance of providing equal opportunity for all.  Learners on the course will understand what is meant by the term equality and diversity, and the consequences of inequality.  It will equip learners with the tools to promote inclusion and create fairer workplaces.  

Areas Covered: 

  • What is meant by the term equality and diversity?
  • Consequences of inequality
  • Human rights
  • The Equality Act
  • Inclusive and exclusive models of society
  • Promoting inclusion
  • Creating fairer workplaces 

Who Is It Aimed At?  

This Short Course in Equality & Diversity is ideal for all levels of employee within a business and as part of the induction process for new employees.  The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace. 

Typical Duration 

20 - 40 minutes. 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) came into effect on 25 May 2018.  It strengthens existing legislation on how businesses store and process data.  Ensuring that your organisation is up to speed with the GDPR is essential, not only to protect your clients’ data, but also to protect your business from fines, penalties and damage of your reputation. 

The Course 

This GDPR e-learning Short Course is designed to help your organisation navigate the introduction of the GDPR.  It covers all the essential information on how GDPR affects your business.  It is ideal for employees in busy workplaces who need to get up to speed quickly with the requirements of the GDPR. 

Areas Covered: 

  • What the GDPR is, and how it affects how your business collects data
  • The principles behind how you should process client data
  • The rights of individuals over their data, including subject access requests and the right to be forgotten
  • The GDPR requirements for your organisation
  • What data and personal data is
  • Data breaches and penalties 

Who Is It Aimed At?  

Any employee responsible for handling data, as well as their managers.  It is particularly useful for employees responsible for managing or accessing databases. 

Typical Duration 

20 - 40 minutes. 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Fire Safety in the Workplace Short Course

According to government statistics, there are 15,000 fires in workplaces and places where people gather in England every year. That’s 40 fires a day.  The costs associated with fire are significant from physical costs including destruction of property, loss of income and increased insurance premiums to loss of life and severe injury. 

The Course 

This Fire Safety in the Workplace Short Course is designed to help you and your business understand the risks of fire and the steps that can be taken to mitigate the risk of fire.  It will provide the knowledge required to prevent fire and protect people from harm.  The course outlines from the very basics of how fire starts and spreads, through to risk assessments and managing risk, as well as outlining the legal obligations of different people in the workplace and their roles and responsibilities relating to fire safety. 

Areas Covered: 

  • The fire triangle 
  • Causes of fire 
  • Hazards associated with fire 
  • How fire spreads 
  • Fire protection 
  • Fire classification 
  • Fire extinguishers 
  • The Regulatory Reform (Fire Safety) Order 
  • Fire safety briefings 
  • Employees’ responsibilities
  • Fire risk assessment 
  • Actions in the event of fire 

Who Is It Aimed At? 

Any employee or manager where there is a requirement to understand fire safety, their roles and responsibilities and the risks associated with fire.  This course can be used as a stand-alone module or included in an induction programme. 

Typical Duration 

20 to 40 minutes 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Managing Conflict

Conflict in the workplace is destructive and detrimental to all stakeholders.  It can leave disengaged employees, unhappy customers and cause reputation damage.  Unfortunately, from time to time, we all find ourselves in a conflict situation.  

Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce. 

The Course 

This Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.  Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types.  It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour.  The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.    

Areas Covered: 

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy 

Who Is It Aimed At?  

This Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.  The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace. 

Typical Duration 

20 - 40 minutes. 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Safeguarding Children

Child protection and safeguarding is everyone’s responsibility. 

You have a responsibility to ensure that the health and wellbeing of children and young people, up to the age of 18, is safeguarded. 

The Course 

This course introduces the roles, responsibilities and rights when it comes to safeguarding children.  You will learn to recognise potential indicators of child abuse, understand the impact a parent or carer’s physical and mental health can have on a child, and understand the rights of the child when it comes to safeguarding.  You will learn the actions you should take if you have concerns for a child’s wellbeing, the support available, and begin to understand the basic principles of safeguarding legislation.  The potential risks associated with the internet and social networking will also be considered within this short e-learning course. 

Areas Covered: 

  • Recognise the potential indicators of child abuse – physical, emotional, sexual and neglect, including radicalisation, child trafficking and female genital mutilation
  • Understand the impact a parent or carer’s physical and mental health can have on the wellbeing of a child or young person, including the impact of domestic violence
  • Understand the importance of a child’s rights in the safeguarding/child protection context
  • Know what action to take if you have concerns, including to whom you should report your concerns and seek advice
  • Demonstrate an understanding of the risks associated with the internet and social networking
  • Understand the basic knowledge of legislation 

Who Is It Aimed At?  

The course is ideal for anyone who has responsibility for looking after, or caring for, children and young people.  It may be particularly useful for child minders, nursery staff, teachers and teaching assistants.  The course may also be used as part of the on-programme element of the new apprenticeship standards, and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace. 

Typical Duration 

20 - 40 minutes. 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Self-Awareness and Personal Development

Are you self-aware? Do you have a plan for your personal and professional development? 

Self-awareness is understanding who we are, our strengths and weaknesses, our drives and personalities, our habits and values.  Through understanding your own strengths, weaknesses, habits and values, you become aware of the areas that you may wish to focus on or develop, to ensure that you maximise your existing skills.  Organisations can utilise employees’ self-awareness to create a tailored development than that builds on existing skills and develops new ones, potentially addressing shortages within the existing workforce. 

The Course  

This Short Course in Self-Awareness and Personal Development is designed to help individuals understand their emotions, strengths, weaknesses and sense of worth, and create a personal action plan from this new-found awareness.  Learners on the course will understand what self-awareness and personal development is, and the importance of taking time to reflect and assess their own strengths, weaknesses and aspirations.  The course will provide learners with the tools to effectively self-assess and set realistic goals for personal development.  Finally learners will understand that through being self-aware, and taking positive steps, they can positively impact on all areas of their life and effectively embrace change. 

Areas Covered: 

  • What is self-awareness and personal development?
  • Reflection
  • The Importance of reflection
  • Strengths, weaknesses, opportunities and threats (SWOT)
  • Confidence
  • Personal development
  • Stages of skill development
  • Aspirations
  • Energy
  • SMART goals
  • Mission and vision statements
  • Attitude
  • Embracing change 

Who Is It Aimed At?  

This Short Course in Self-Awareness and Personal Development is ideal for all levels of employee within a business and as part of the induction process for new employees.  The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace. 

Typical Duration 

20 - 40 minutes 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Stress Management

Everyone experiences stress from time to time.  It can be brought on by any number of factors.  It is a natural reaction to many situations in life including work, family, relationships and money. 

Some stress can be a positive because short periods of stress are proven to make you more alert and increase your performance levels.  However, work-related stress is a significant issue, with millions of working days being lost each year as a result of stress, anxiety and depression. 

The Course 

This Stress Management Short Course is designed to help you understand work-related stress. The course will help you to understand what stress is, the common stressors and causes and the various strategies to manage work-related stress.  The course covers the importance of personal resilience and how this can help you to cope with stress, and finally will help you learn the steps to carry out a risk assessment for work-related stress. 

Areas Covered: 

  • Defining stress
  • The causes of stress at work
  • Effects of stress on job performance
  • Strategies for managing stress
  • Stress reduction
  • Stress and the law
  • Management of Health and Safety at Work Regulations
  • HSE’s management standards
  • Risk assessment for work-related stress 

Who Is It For? 

This Short Course is ideal for any organisation and can be utilised as part of a workplace’s health and wellbeing programme.  Individuals may wish to use this course to understand their stress triggers and how to best deal with them.  This course can be used as a stand-alone module or included in an induction programme.  It may also be useful as part of the on-programme phase of the new apprenticeship standards, helping apprentices integrate into the workforce effectively and efficiently. 

Typical Duration 

20 - 40 minutes. 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Team Working

Working towards a common goal is vital in establishing a positive company culture and ensuring business objectives are met. 

Teams in the workplace take many forms and sizes, but should always be bound by common objectives so that they work together to achieve a successful outcome.  Working as part of a team – along with relationship building and effective communication - is therefore integral to a business’s success. 

The Course 

This Short Course in Team Working is designed to help your organisation understand the importance of good communication.  Learners on the course will learn what teamwork is, and the different types of team and group personalities.  It will equip learners with the tools to build effective relationships, highlight positive and negative characteristics and what motivates a team. Finally, learners will understand the importance of self-analysis, reflection and the importance of feedback that ultimately leads to effective and efficient teamwork. 

Areas Covered: 

  • What is teamwork?
  • Working effectively with colleagues
  • Establishing good working relationships
  • Group composition and teamwork
  • Group personalities
  • Positive and negative communication characteristics
  • Active listening
  • Motivation
  • Self-analysis
  • Feedback
  • Why it is important to handle criticism positively 

Who Is It Aimed At?  

This Short Course in Team Working is ideal for all levels of employee within a business and as part of the induction process for new employees.  The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace. 

Typical Duration 

20 - 40 minutes. 

Certification 

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Paediatric First Aid

The course 

The e-learning can form part of blended learning if at least 6 hours of the training is face to face; a minimum of 12 hours of learning is provided to learners (when combined with time spent face to face) and; learners’ skills and knowledge is assessed in full during the face-to-face part of the course, in accordance with the qualification specification.

Areas covered

  • Roles and responsibilities of a paediatric first-aider
  • Assessing an emergency situation
  • Providing first aid to an infant or child who is unresponsive, choking or has external bleeding
  • Providing first aid to an infant or a child with a suspected bone fracture or dislocation; head, neck or back injury
  • An infant or a child with a condition that affects the ears, eyes and nose; burns or scalds; an acute medical condition or sudden illness; a minor injury; shock
  • An infant or a child experiencing the effects of extreme heat or cold
  • An infant or child who has sustained an electric shock or been poisoned
  • Providing first aid to an infant or child with anaphylaxis

Who is it aimed at?

Anyone looking after infants and children such as carers, childminders and schools.

* This is a Blended Training course and students will require practical training and assessment as well as the e-learning modules.

COVID-19 Secure for Offices

COVID Office
 
Improve the safety of your staff returning to work in an office

Returning to work and continuing our way of life is a growing concern amongst many people in these difficult times.  Give them the confidence that they are protected when they return to work.  This short course includes topics on:

  • Coronavirus
  • Risk Assessments
  • Getting to Work
  • Common Areas
  • Customers and Colleagues
  • Cleaning
  • Face and Body Coverings
  • Deliveries
  • Accidents and Incidents
  • Raising Concerns

This short course is priced at just £7.50, with a further discount for bulk purchases.

COVID-19 Secure​ for Retail

COVID-19 Secure Retail.png

Improve the safety of your staff returning to work in retail

Protect your staff, your company and your customers.  Returning to work and continuing our way of life is a growing concern amongst many people in these difficult times.  Give them the confidence that they are protected.  This short course includes topics on:

  • Working with Customers
  • Handling Goods
  • Fitting Rooms
  • Handling Money
  • Points of Sale (PoS)
  • Managing Queues

This short course is priced at just £7.50, with a further discount for bulk purchases

COVID-19 Secure for Hospitality

Short Course COVID-19 Secure Social Media.jpg

Improve the safety of your staff returning to work in the Hospitality trade.

Protect your staff, your company and your customers.  Returning to work and continuing our way of life is a growing concern amongst many people in these difficult times.  Give them the confidence that they are protected.  

This course covers all elements provided in the COVID-19 Secure for Offices course, plus the following content:

  • Working with customers
  • Handling goods
  • Handling money
  • POS
  • Managing queues
  • Table service and food delivery
  • 1 metre plus advice 
  • Support bubble protocols
  • Additional risk mitigation

This short course is priced at just £7.50, with a further discount for bulk purchases

About Us

Target Training Solutions is the concept of Colin Wilson, whilst managing various training facilities I realised I had more to offer than just managing....(more)

 

Get in Touch

Office No : 028 92 699 661
Mobile No: 07584 664 882

Email : info@targettrainingsolutions.co.uk

Address : 43 Hillsborough Road
                  Dromore, Co Down
                  BT25 1QN

highfield bottom

 

 

 

citb logo

payment logos